1. 30-Day Return Window: Customers can return their purchases within 30 days from the date of delivery for a full refund or exchange, provided that the items are in their original condition with all original packaging and tags intact.
2. Easy Returns Process: To initiate a return, customers can contact thebirdybabe@thebirdybabe.com with their order number and reason for return. The customer service team will provide instructions for the return shipment.
3. Free Returns for Domestic Orders: For customers within the USA, TheBirdyBabe.com can offer free return shipping. A prepaid shipping label will be provided to the customer once the return request is approved.
4. International Returns: For international customers, return shipping costs will be the responsibility of the customer. TheBirdyBabe.com recommends using a trackable shipping service to ensure the return package reaches them safely.
5. Refund Processing: Upon receiving the returned items, TheBirdyBabe.com will inspect the products to ensure they meet the return policy requirements. If the return is approved, a full refund will be issued to the original payment method within 7-10 business days.
6. Exceptions: Personalized and customized items are excluded from the return policy and handled on a case by case basis.